Tuesday, February 07, 2017

City-Link (M) The Taichi Master

Continuation from the missing parcel saga. After rounds of calls and emails with Mail Box Etc, My case was directed towards City-Link Express the courier company that was in charge of the delivery. In the midst of enquiry regarding my missing parcel, someone emailed me with a bodyless email with an attachment which is the delivery slip containing our sender and receiver address as well as the "recipient". Which literally says they have delivered the parcel ( but to the wrong person) so they do not owe us anything. Then we called City-Link Express to inform them that we did not receive anything and that no one in this house is called Ching Angie. What we got in return was rude screams in response that the parcel has been delivered and it is no longer any of their business. So go fuck yourself if you didn't receive your parcel. So I followed up by replying their email from a girl called Sabrina ( the bodyless email ace) and asked her as a matter of factly to kindly point out to me which part of the name Ching Angie matches that of Lxx Lxx Lxx. To that which I receive no reply. However, they did call up and yell at us stating that they have delivered the invisible parcel. And threaten us that they will send the driver cum delivery man to identify the receiver. So we told them, send that driver over. Let us all please give City-Link Express a standing ovation for their impeccable customer service and setting a new threshold for shitty service cum rude customer service, and the birth of the new Taichi master. Till this minute City-Link Express has yet to reply my email with an explanation and apology for misplacing our parcel. Should I lodge a police report for this? 

Reply From Mail Box Etc

So Mail Box Etc replied. Here is the response.
         



Should i applaud them for being helpful?

Bad Experience With Mail Boxes Etc

We often hear complaints about missing parcels or items when sending them through normal mail. So to be safe, if you want to ensure that your items arrive in one piece and promptly, engage in courier service. Pay a little more and never have to worry. You can track your parcels and know of their whereabouts. Whole bunch of bullshit. One bad experience is suffice to wipeout the goodwill that take years to built. One week before Chinese New Year 2017, my relative sent a parcel to us. Mind you it was just domestic. However, this parcel never made it way to our door. Initially, we thought it was because it was due to the Chinese New Year festivities that the delivery time might be delayed. It was also partly cause the news reported that trucks and heavy vehicles weren't permitted to be on the highway. So we thought. Making excuses for the courier service because we trust them. That was so wrong of us. We waited and waited. Chinese New Year came and is almost coming to an end. Still there was no sign of the parcel. Yet, we came up with excuses for the belated arrival. Finally, almost a month has passed and there is still no sign of the ill fated parcel. I googled the courier company Mail Boxes Etc, and got hold of the contact number. We called the company's branch in Desaparkcity and enquired about our missing parcel. The personnel was confused with what we told him/her but looked it up anyway. That personnel then got back to us and told us that someone by the name of Sim Eng Lee, accepted the parcel. We told that personnel that we did not receive anything to date and there is no one by this name in the house. Fuming from the response, I emailed the company. Then a woman by the name of Sabrina sent an email with the mail slip of our missing parcel without any form of greeting, nor explanation or apology. It appears that she is trying to avoid taking responsibility over the mistake that was made by her company. When I took a look at the mailing slip, I flipped. The recipient that sign off for accepting the parcel was called Ching Angie and the IC number that was written by her was utter nonsense. It begins with 5 digits, followed by 50, followed by 5 digits in the end. Anyone who isn't an illegal immigrant in this country would no that there is no such IC number in Malaysia. Because of her rude email that was simply defensive and avoiding responsibility on their part by claiming that the parcel has been received ( by the wrongful recipient), I replied her email. I asked her to check the receiver's name that was written by the sender and to match that with the dishonest receiver's name. And to kindly enlighten me as to which part of Ching Angie matches the name Lxx Lxx Lxx. And I forwarded that email to her company as well. I asked them what's the point of us writing down our particulars when the delivery people don't even bother to look? And that if they couldn't find our address, they should have given us a call , as our phone numbers are stated on the mailing slip. If that fails, they should have returned the parcel to the sender. Not simply giving it to random dishonest people. I have yet to receive a reply with an acceptable explanation regarding this matter. As for that dishonest person by the name of Ching Angie ( which could probably be a nonsense name that was made up on the spot), shame on you for being dishonest and greedy and accepting things that do not belong to you in the first place. Your behaviour is that of a thief because you take things that do not belong to you, without permission. Even bigger shame on you if you happen to be a neighbour. 

Monday, February 06, 2017